An iterative prototyping approach has been used in the development of requirements for a new user interface for the display workstation in the CommView® system product line. This approach involves many steps, including development of the preliminary concept, validation and ranking of ideas within that concept, prototyping, evaluating, and revising. We describe in this paper the process undertaken to design and evaluate the new user interface. Staff at Abbott Northwestern Hospital, Bowman Gray/Baptist Hospital Medical Center, Duke University Medical Center, Georgetown University Medical Center and Robert Wood Johnson University Hospital participated in various aspects of the study. The subject population included radiologists, residents, technologists and staff physicians from several areas in the hospitals. Subjects participated in in-depth interviews, answered questionnaires, and performed specific tasks, to aid our development process. We feel this method has resulted in a product that will achieve a high level of customer satisfaction, developed in less time than a traditional approach. Some of the reasons we believe in the value of this approach are: • Users may not be able to describe their needs in terms that designers are expecting, leading to misinterpretation; • Users may not be able to choose between options without seeing them; • Users needs and choices evolve with experience; • Users true choices and needs may not seem logical to one not performing those tasks (i.e., the designers).