Machine learning models for predicting customer decision in motor claims settlement

Robert M. Nowak; Łukasz Neumann; Wiktor Franus; Marcin Dąmbski; Adam Smółkowski; Paweł Zawistowski

doi:10.1117/12.2536523

6 November 2019 Machine learning models for predicting customer decision in motor claims settlement

Robert M. Nowak, Łukasz Neumann, Wiktor Franus, Marcin Dąmbski, Adam Smółkowski, Paweł Zawistowski

Proceedings Volume 11176, Photonics Applications in Astronomy, Communications, Industry, and High-Energy Physics Experiments 2019; 111761U (2019) https://doi.org/10.1117/12.2536523
Event: Photonics Applications in Astronomy, Communications, Industry, and High-Energy Physics Experiments 2019, 2019, Wilga, Poland

Abstract

This paper describes results of using machine learning model to aid reduction of number of repairs in external workshops for motor insurance company. The model predicts the customer decision based on data stored in insurance company’s database as well as additional features. We built several models, based on decision tree, random forest, gradient boost, ada boost, naive bayesian, logistic regression, neural network, then we evaluated them on real data.

Built models were tested on separate evaluation dataset provided by the insurance company. Models achieved over 0.8 area under curve ROC and thus were accepted for a pilot study in the production environment.

Citation Download Citation

Robert M. Nowak, Łukasz Neumann, Wiktor Franus, Marcin Dąmbski, Adam Smółkowski, and Paweł Zawistowski "Machine learning models for predicting customer decision in motor claims settlement", Proc. SPIE 11176, Photonics Applications in Astronomy, Communications, Industry, and High-Energy Physics Experiments 2019, 111761U (6 November 2019); https://doi.org/10.1117/12.2536523

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KEYWORDS

Data modeling

Machine learning

Databases

Classification systems

Computer science

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