1 January 1992 Organizational dynamics and the pursuit of total quality
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A dramatically increased level of competition precipitated by the emerging global market has fueled many an organization's feverish commitment to producing a more competitive product and service. The intention behind this paper is to encourage attention to the organizational means by which the technical ends, the products and services, can be improved. A basic assumption underlying what is proposed is that in order to produce that better tool, something must be done differently within the producing organization. Fundamentally, it becomes a matter of translating new thought, (the concepts, principles, and practices of continuous process improvement) into action, at the social as well as the technical level. There must be a change in the pattern of cross-functional relationships and activities by which technical wizardry is transformed into product. A specific semiconductor industry example is provided to illustrate the success of one group in orchestrating such a social process transformation to dramatically improve their performance in software test and release.
© (1992) COPYRIGHT Society of Photo-Optical Instrumentation Engineers (SPIE). Downloading of the abstract is permitted for personal use only.
Dennis M. Bradley, Dennis M. Bradley, } "Organizational dynamics and the pursuit of total quality", Proc. SPIE 1604, 11th Annual BACUS Symposium on Photomask Technology, (1 January 1992); doi: 10.1117/12.56951; https://doi.org/10.1117/12.56951


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