Manufacturing is a challenging activity. One must coordinate many activities to achieve success. There appears to be no magic formula which ensure quality. Simple prescriptions for all of manufacturing ills have been suggested, but the theory works better than the practice. This paper explores manufacturing from the standpoint of the interactions of workers, management, and the technology they use in their jobs. These three factors form a complex system, and to optimize the system is virtually impossible without a greater level of understanding. Technology is clearly one factor which makes a company excel, but it is not the only factor. Technology cannot be looked upon as the savior of manufacturing, but as one component of a complex system.
Ronald Lumia, Ronald Lumia,
"Manufacturing: workers, technology, and management", Proc. SPIE 2596, Modeling, Simulation, and Control Technologies for Manufacturing, (21 November 1995); doi: 10.1117/12.227219; https://doi.org/10.1117/12.227219