25 March 1999 Visualizing human communication in business process simulations
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Abstract
In this paper a description of business process simulation is given. Crucial part in the simulation of business processes is the analysis of social contacts between the participants. We will introduce a tool to collect log data and how this log data can be effectively analyzed using two different kind of methods: discussion flow charts and self-organizing maps. Discussion flow charts revealed the communication patterns and self-organizing maps are a very effective way of clustering the participants into development groups.
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Matti Groehn, Matti Groehn, Janne Jalkanen, Janne Jalkanen, Paeivi Haho, Paeivi Haho, Marko Nieminen, Marko Nieminen, Riitta Smeds, Riitta Smeds, "Visualizing human communication in business process simulations", Proc. SPIE 3643, Visual Data Exploration and Analysis VI, (25 March 1999); doi: 10.1117/12.342829; https://doi.org/10.1117/12.342829
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