28 November 2000 Measuring the impact of human-centric design on human performance in a combat information center
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Following a human-centric design process is likely to introduce significant changes in both the technology and the organizational structure of an integrated command system. Rigorously and systematically evaluating the impact of these changes on team performance is a complex, multidimensional task. The first step is to define the anticipated effects of the advanced technologies and reorganization on human performance. Then, both measurement instruments and a testing scenario must be designed. The testing scenario must elicit the behaviors of interest within the bounds of a tactically realistic environment, and the measurement instruments must capture those behaviors. Finally, an appropriate point of comparison must be established, typically by measuring team performance in the current operating environment. In this paper, we will elaborate on this general approach and framework for evaluating the impact of a human-centric design process within the context of ongoing work evaluating the human-centric redesign of a Navy Surface Combatant Air Defense Warfare system.
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James A. Pharmer, James A. Pharmer, Greg Hildebrand, Greg Hildebrand, Gwendolyn E. Campbell, Gwendolyn E. Campbell, } "Measuring the impact of human-centric design on human performance in a combat information center", Proc. SPIE 4126, Integrated Command Environments, (28 November 2000); doi: 10.1117/12.407533; https://doi.org/10.1117/12.407533

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