In order to maximize the scientific productivity of the CFH12K mosaic wide-field imager (and soon MegaCam), the Queued Service Observing (QSO) mode was implemented at the Canada-France-Hawaii Telescope at the beginning of 2001. The QSO system consists of an ensemble of software components allowing for the submission of programs, the preparation of queues, and finally the execution and evaluation of observations. The QSO project is part of a broader system known as the New Observing Process (NOP). This system includes data acquisition, data reduction and analysis through a pipeline named Elixir, and a data archiving and distribution component (DADS). In this paper, we review several technical and operational aspects of the QSO project. In particular, we present our strategy, technical architecture, program submission system, and the tools developed for the preparation and execution of the queues. Our successful experience of over 150 nights of QSO operations is also discussed along with the future plans for queue observing with MegaCam and other instruments at CFHT.