13 August 2004 Virtual collaboration: face-to-face versus videoconference, audioconference, and computer-mediated communications
Author Affiliations +
Abstract
As we increase our reliance on mediated communication, it is important to be aware the media's influence on group processes and outcomes. A review of 40+ years of research shows that all media-videoconference, audioconference, and computer-mediated communication--change the context of the communication to some extent, reducing cues used to regulate and understand conversation, indicate participants' power and status, and move the group towards agreement. Text-based computer-mediated communication, the “leanest” medum, reduces status effects, domination, and consensus. This has been shown useful in broadening the range of inputs and ideas. However, it has also been shown to increase polarization, deindividuation, and disinhibition, and the time to reach a conclusion. For decision-making tasks, computer-mediated communication can increase choice shift and the likelihood of more risky or extreme decisions. In both videoconference and audioconference, participants cooperate less with linked collaborators, and shift their opinions toward extreme options, compared with face-to-face collaboration. In videoconference and audioconference, local coalitions can form where participants tend to agree more with those in the same room than those on the other end of the line. There is also a tendency in audioconference to disagree with those on the other end of the phone. This paper is a summary of a much more extensive forthcoming report; it reviews the research literature and proposes strategies to leverage the benefits of mediated communication while mitigating its adverse effects.
© (2004) COPYRIGHT Society of Photo-Optical Instrumentation Engineers (SPIE). Downloading of the abstract is permitted for personal use only.
Lynne Wainfan, Lynne Wainfan, Paul K. Davis, Paul K. Davis, } "Virtual collaboration: face-to-face versus videoconference, audioconference, and computer-mediated communications", Proc. SPIE 5423, Enabling Technologies for Simulation Science VIII, (13 August 2004); doi: 10.1117/12.547427; https://doi.org/10.1117/12.547427
PROCEEDINGS
15 PAGES


SHARE
RELATED CONTENT

Some Applications Of LCD In Holography
Proceedings of SPIE (March 30 1989)
e-Seminar lecture recording and distribution system
Proceedings of SPIE (December 21 2000)
Perception of terrain drop offs as a function of L...
Proceedings of SPIE (May 18 2005)
Polarization-optical visualization of eye inhomogeneities
Proceedings of SPIE (November 21 2000)
An efficient and effective video similarity search method
Proceedings of SPIE (September 30 2011)

Back to Top