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18 January 2010 Cognitive task analysis of network analysts and managers for network situational awareness
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Proceedings Volume 7530, Visualization and Data Analysis 2010; 75300H (2010)
Event: IS&T/SPIE Electronic Imaging, 2010, San Jose, California, United States
The goal of our project is to create a set of next-generation cyber situational-awareness capabilities with applications to other domains in the long term. The situational-awareness capabilities being developed focus on novel visualization techniques as well as data analysis techniques designed to improve the comprehensibility of the visualizations. The objective is to improve the decision-making process to enable decision makers to choose better actions. To this end, we put extensive effort into ensuring we had feedback from network analysts and managers and understanding what their needs truly are. This paper discusses the cognitive task analysis methodology we followed to acquire feedback from the analysts. This paper also provides the details we acquired from the analysts on their processes, goals, concerns, etc. A final result we describe is the generation of a task-flow diagram.
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Robert F. Erbacher, Deborah A Frincke, Pak Chung Wong, Sarah Moody, and Glenn Fink "Cognitive task analysis of network analysts and managers for network situational awareness", Proc. SPIE 7530, Visualization and Data Analysis 2010, 75300H (18 January 2010);

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