29 July 2010 Using the Baldrige criteria for observatory strategic and operations planning
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In 1987, the U.S. Congress created the Malcolm Baldrige National Quality Award (MBNQA), a program that rewards businesses and nonprofits that demonstrate effective, efficient operations. Underlying the MBNQA are criteria to help organizations integrate seven key areas of operations, including: leadership, strategic planning, customer focus, information management, workforce planning, process management, and results. Independent of the award process, the Baldrige Criteria can be used to guide strategic and operations planning. This presentation includes an example of how the Baldrige Criteria were used to quickly develop a Workforce Management Plan for the National Radio Astronomy Observatory (NRAO), responding to funding agency requests.
© (2010) COPYRIGHT Society of Photo-Optical Instrumentation Engineers (SPIE). Downloading of the abstract is permitted for personal use only.
Nicole M. Radziwill, Nicole M. Radziwill, Lory Mitchell, Lory Mitchell, } "Using the Baldrige criteria for observatory strategic and operations planning", Proc. SPIE 7737, Observatory Operations: Strategies, Processes, and Systems III, 77370E (29 July 2010); doi: 10.1117/12.858014; https://doi.org/10.1117/12.858014

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