29 July 2010 User support: new ways forward after 10 years of successful VLT operations
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Abstract
User support and operations of a large observatory rely on a well defined infrastructure, which is based on different policies, procedures, and tools. April 1, 2009 marked the 10th anniversary of VLT operations. Our VLT operations and data-flow schemas have proven to be reliable and efficient and users feedback continues to be positive. Thanks to eleven years of day-to-day experience and users feedback, we have evaluated new possible ways forward to make operations even smoother and more efficient. Here, I will review recent developments and new services offered to our VLT users community.
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F. Primas, F. Primas, } "User support: new ways forward after 10 years of successful VLT operations", Proc. SPIE 7737, Observatory Operations: Strategies, Processes, and Systems III, 773719 (29 July 2010); doi: 10.1117/12.857495; https://doi.org/10.1117/12.857495
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