13 September 2012 PROP: ESO's portal for reporting of operational problematics
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Abstract
The ESO Portal for Reporting of Operational Problematics, aka PROP, allows members of the astronomical community to use a single access point to contact various operational groups at ESO. From the inside, operations staff can use the tool to communicate with their colleagues within the frame of problem resolution while keeping all the information in one place. It also opens the possibility to compile a knowledge base and to easily derive statistics on problem resolution, e.g. to monitor better the quality of service.
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S. Marteau, S. Marteau, S. Rahimpour, S. Rahimpour, J. Lockhart, J. Lockhart, } "PROP: ESO's portal for reporting of operational problematics", Proc. SPIE 8448, Observatory Operations: Strategies, Processes, and Systems IV, 844820 (13 September 2012); doi: 10.1117/12.927215; https://doi.org/10.1117/12.927215
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