The ING runs the highly-productive 4.2-mWilliam Herschel Telescope (WHT) and 2.5-m Isaac Newton Telescope (INT) on La Palma in the Canary Islands. I give an overview of the current operational model, commenting on how the model has evolved since the mid-1980s, and on the experience gained with e.g. instrument development; adaptive-optics/LGS deployment; hosting visiting instruments; scheduling; fault handling; student vs staff support of observers; and performance monitoring.
Chris R. Benn, Chris R. Benn,
"The Isaac Newton Group of Telescopes on La Palma", Proc. SPIE 9149, Observatory Operations: Strategies, Processes, and Systems V, 91491B (6 August 2014); doi: 10.1117/12.2056508; https://doi.org/10.1117/12.2056508