27 July 2016 Addressing chronic operational issues at the W. M. Keck Observatory
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The W. M. Keck Observatory (WMKO) has a good track record at addressing large critical faults which impact observing. Our performance tracking and correcting chronic minor faults has been mixed, yet this class of problems has a significant negative impact on scientific productivity and staff effectiveness. We have taken steps to address this shortcoming. This paper outlines the creation of a program to identify, categorize and rank these chronic operational issues, track them over time, and develop management options for their resolution. The success of the program at identifying these chronic operational issues and the advantages of dedicating observatory resources to this endeavor are presented.
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Tom Nordin, Tom Nordin, Richard Matsuda, Richard Matsuda, } "Addressing chronic operational issues at the W. M. Keck Observatory", Proc. SPIE 9906, Ground-based and Airborne Telescopes VI, 990640 (27 July 2016); doi: 10.1117/12.2233846; https://doi.org/10.1117/12.2233846

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