8 August 2016 Quality initiative at ESO
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An initiative is under way at ESO Headquarters to optimise operations, in particular in the engineering, technical and associated management areas. A systematic approach to strengthen the operating processes is in preparation, starting with a mapping of the extensive existing process network. Processes identified as sufficiently important and complex to merit an in-depth analysis will be properly specified and their implementation optimised to strike a sensible balance between organisational overhead (documentation) and efficiency. By applying methods and tools tried and tested in industry we expect to achieve a more unified approach to address recurrent tasks. This will enable staff to concentrate more on new challenges and improvement and avoid spending effort on issues already resolved in the past.
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Gero Rupprecht, Robin Arsenault, Reinhard Hanuschik, Maximilian Kraus, Paola Sivera, Arnout Tromp, Gianluca Verzichelli, "Quality initiative at ESO", Proc. SPIE 9911, Modeling, Systems Engineering, and Project Management for Astronomy VI, 991126 (8 August 2016); doi: 10.1117/12.2232719; https://doi.org/10.1117/12.2232719

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